Shipping, VAT and Returns
Orders placed in this shop are governed by the Vemco Group A/S Online Subscription Terms. The Service is offered to business customers only. Below is a summary of shipping, VAT, delivery and warranty; the Terms prevail.
Shipping
- We normally ship within 2–3 business days of receiving your order. Orders are not shipped or delivered on weekends or public holidays.
- During periods of high order volume, shipments may be delayed by a few days. If there is a significant delay, we will contact you by email or phone.
- We ship worldwide with TNT/FedEx.
- Shipments outside the EU can take up to 2–3 weeks because of customs checks.
- Shipping costs are confirmed before shipment.
Prices, VAT and duties
- Shop prices are per unit and exclude VAT. Payments are made in EUR.
- VAT is calculated at checkout based on your delivery address.
- Customs duties, import fees and local taxes are paid by the customer.
Delivery and acceptance
- Please check the goods when they arrive. A delivery is deemed accepted unless you reject it in writing, stating the reasons, within 5 business days of delivery.
- Goods ordered in this shop are not returnable for change of mind.
Faulty or damaged hardware
- Contact support@vemcogroup.com with your order number and photos. We diagnose faults remotely first and arrange a repair or replacement where needed.
- Damage caused by the customer, incorrect installation or misuse is not covered and may be charged.
Warranty
- Hardware is covered for 12 months from delivery.
- Warranty extensions of up to 2 additional years can be ordered for any unit before the standard warranty ends. See warranty extensions.
Software subscriptions
- Software subscriptions run for 12 months and renew automatically unless terminated in accordance with the Terms. New customers can start with a 60-day free trial of VemCount.
Contact
Vemco Group A/S, CVR 32 07 62 11, Røde Banke 77, 7000 Fredericia, Denmark. Orders and quotes: contact@vemcogroup.com. Support: support@vemcogroup.com.