Refusionspolitik

These terms are published by Vemco Group A/S, CVR 32 07 62 11, Røde Banke 77, 7000 Fredericia, Denmark.

This page sets out the clauses of the Vemco Group A/S Online Subscription Terms, Version 1.29, 2026 that govern cancellation, termination, returns, hardware delivery and acceptance, defects and warranty, and refunds. Clause numbers refer to those terms. The full terms, which prevail, are on our Terms of Service page.

1. Business customers only

A.3 Business customers only. The Service is offered to business customers only. By placing an order, the Customer confirms that it is acting in the course of its trade or business and not as a consumer.

2. Subscription term, cancellation and termination

A.6 Key commercial terms (summary). For ease of reference: initial term 12 months with automatic 12-month renewals and 12 months’ termination notice (Clause 7); software subscription fees invoiced 12 months in advance, payable within 30 days (Clause 8); HaaS rental per Schedule 3.3 (36-month minimum per unit, 3 × monthly deposit, billing every 6 or 12 months in advance); Customer Data remains the Customer’s property (Clause 9). The full terms in Part B prevail over this summary.

3.3 Expansions (co-terming) (extract). An expansion does not restart the Term or extend the notice period for existing subscriptions; HaaS units added by expansion have their own 36-month minimum rental period per unit from commissioning (Schedule 3.3). Downgrades take effect from the start of the next Subscription Year.

3.4 Proof of Concept (PoC) (extract). For PoC orders: (a) no minimum term applies — including the 36-month HaaS minimum — and either party may end the PoC with 30 days’ written notice; […] (f) if not converted or extended, the PoC ends automatically at the end of the agreed PoC period and rented equipment is returned per Schedule 3.

7.1 The Agreement enters into force upon Vemco’s issue of the Order Confirmation and continues for an initial term of 12 months from the Service Commencement Date (the "Initial Term").

7.2 After the Initial Term, the Agreement automatically renews for successive 12-month periods (each a "Renewal Term"), unless terminated in accordance with this Clause 7.

7.3 Either party may terminate the Agreement, in whole or per location, by giving no less than 12 months’ prior written notice, effective at the end of the then-current Subscription Year.

7.4 Either party may terminate the Agreement with immediate effect by written notice if the other party: (a) commits a material breach and fails to remedy it within 30 days of written notice; or (b) becomes insolvent, enters bankruptcy, suspension of payments, liquidation or any analogous proceeding.

7.5 For the Customer, material breach by Vemco includes: repeated failure to meet the agreed service levels (Schedule 2); Vemco’s discontinuation of the business to which the Agreement relates; or other circumstances that seriously endanger proper fulfilment of the Agreement, in each case not remedied within 14 calendar days of written notice.

8.4 Indexation (extract). Any increase beyond such indexation requires at least 3 months’ prior written notice and entitles the Customer to terminate the affected services as of the effective date of that increase by written notice given within 30 days of the notification.

23.2 Notices. Notices shall be in writing (email sufficient) to the contacts stated in the Order Confirmation. Termination notices shall additionally be sent by registered mail or through a verifiable electronic channel.

3. Refunds and fees on termination

7.6 Upon expiry or termination: (a) all licences cease; (b) rented Equipment is returned per Schedule 3; (c) Customer Data is exported, returned and/or deleted per Clauses 9 and 10; and (d) fees already invoiced for the current Subscription Year remain due, save where termination results from Vemco’s uncured material breach, in which case Vemco shall refund prepaid fees pro rata for the unused period.

8.3 (extract). If the Customer disputes an invoice in good faith, it shall notify Vemco in writing within 14 days of the invoice date, stating the disputed amount and reason, and shall pay the undisputed portion when due; the parties shall resolve the dispute promptly and in good faith.

10.3 Migration assistance does not affect the Customer’s payment obligations for the remainder of the Term. Purchased Equipment may be freely repointed by the Customer; rented Equipment must be returned and may not be migrated to third-party platforms.

10.4 Transition extension. In connection with termination, the Customer may request a one-off extension of the subscription of up to 6 months at the then-current fees to allow an orderly transition; the extension is confirmed in writing and invoiced in advance for the extension period.

22.1 Force majeure (extract). If a force majeure event persists for more than 60 days, either party may terminate the affected services with 30 days’ written notice.

4. Hardware delivery and acceptance

4.2 Purchase. Title to purchased Equipment passes to the Customer upon payment in full. Risk passes upon delivery. Purchased Equipment carries the manufacturer’s warranty as passed through by Vemco (Schedule 3).

Schedule 3.1 — Common terms (extract)

• Delivery is worldwide via traceable logistics partners; all devices are pre-configured, tested and quality-checked before shipment.
• Deliveries are deemed accepted unless the Customer rejects a delivery in writing, stating specific reasons, within 5 business days after delivery.
• Hardware prices are exclusive of customs duties, import taxes and shipping. These are charged separately at cost and confirmed with the Customer in writing before shipment (Clause 8.6).
• The Customer shall not open, modify or relocate installed Equipment without Vemco’s instruction; unauthorised intervention voids warranty/replacement rights for the affected unit.

8.5 All fees are exclusive of VAT and other applicable taxes, duties and levies, which are payable by the Customer.

8.6 Customs, import taxes & shipping. Hardware prices (purchase and HaaS) are exclusive of customs duties, import taxes and shipping costs. These are charged separately at cost and are confirmed with the Customer in writing before shipment.

5. Defects, warranty and replacements

19.1 Vemco warrants that: (a) the Service will perform materially in accordance with Schedule 1 and the Documentation; (b) it will provide the Service with reasonable skill and care, in accordance with good industry practice; and (c) it holds all rights necessary to grant the licences in the Agreement.

19.2 Except as expressly stated in the Agreement (including the accuracy commitment in Clause 5), the Service is provided "as is", and Vemco disclaims all other warranties to the maximum extent permitted by law, including fitness for a particular purpose.

Schedule 3.2 — Purchase model

• Title passes to the Customer upon payment in full; risk passes upon delivery.
• Warranty. Purchased Equipment carries a warranty of 12 months from delivery against manufacturing defects (or the longer period offered by the manufacturer, where applicable), covering repair or replacement at Vemco’s option. Excluded: physical damage, moisture ingress beyond spec, power surges, and unauthorised modifications.
• Extended warranty (optional). The Customer may purchase an extension of the hardware warranty by up to 2 additional years (maximum 3 years in total from delivery), per unit, at the fees stated in the Order Confirmation or Vemco’s then-current price list. The extension must be ordered no later than the expiry of the standard warranty period.

4.3 Rental (HaaS) (extract). Defective rented units are replaced by Vemco free of charge under normal use.

Schedule 3.3 — Full hardware coverage. For the entire duration of the rental (including any Rent-to-Own Rental Term), Vemco keeps the rented units in working order: units that fail under normal use are repaired or replaced by Vemco free of charge — no separate hardware warranty period applies. Replacement units are provided at no charge; on-site exchange labour is included where an Annual Maintenance Contract is in place, and is otherwise performed by the Customer per Vemco’s instructions or charged at Vemco’s then-current hourly rates. Exclusions follow Schedule 3.2 (physical damage, moisture ingress beyond spec, power surges, unauthorised modifications).

Schedule 2.4 — Sensor health, fault handling & on-site response (extract). Fault handling is remote-first: every equipment fault is first diagnosed remotely — by phone with the Customer and via remote access to the sensor (Clause 6.3) — before any dispatch or shipment. Most faults are resolved remotely without site involvement.

• With an Annual Maintenance Contract (AMC). If remote diagnosis qualifies a unit as defective, Vemco or a certified partner attends the site and replaces the unit within a target of 72 hours from qualification of the fault (site access permitting), with on-site labour and travel included per the AMC.
• Without an AMC. The Customer chooses either (a) advance replacement: Vemco ships a replacement unit and the Customer replaces the unit itself following Vemco’s instructions (the replacement unit is free of charge for rented Equipment per Schedule 3.3, and for purchased Equipment under warranty per Schedule 3.2); or (b) an on-site visit by Vemco or a certified partner, charged at Vemco’s then-current hourly rates plus travel.

Schedule 3.1 — Inspection & customer-induced damage. Warranty repairs (Schedule 3.2), full-coverage replacements (Schedule 3.3) and advance replacements (Schedule 2.4) are provided on the condition that the failure is a covered fault — i.e. a fault arising from the hardware itself under normal use. […] Vemco inspects all returned units. If the inspection shows that the failure was caused by an excluded event — for example water or moisture damage, physical impact (including damage during renovation, construction or cleaning work), power surges, vandalism or unauthorised modifications — […] the warranty/coverage lapses for that unit and the Customer is invoiced for the replacement unit at Vemco’s then-current list price, plus shipping and a diagnostic/handling fee. The same applies to on-site replacements under an AMC: where the fault is found to be customer-induced, the visit and the unit are chargeable at then-current rates. Vemco documents the finding with photos/inspection notes upon request.

5.4 / 5.6 Accuracy remediation (extract). Where the affected sensors were sold or rented by Vemco AND installed by Vemco or a Vemco-certified partner, and the permitted deviation is exceeded, Vemco shall, at no additional cost and in the following order: (a) recalibrate the affected sensors; (b) if the deviation persists, advise on and carry out repositioning of the affected sensors; and (c) if the deviation still persists after repositioning, replace the affected sensors. […] The remediation steps in Clause 5.4 constitute the Customer’s sole and exclusive remedy for failure to meet the accuracy commitment.

6. Returns of rented equipment, deposit and early termination

Schedule 3.3 — Rental model (Hardware-as-a-Service) (extract)

• Minimum rental period: 36 months per unit, counted from commissioning of the unit. HaaS for a unit can be terminated at the earliest with effect from the end of its minimum rental period, in accordance with the notice requirements of Clause 7.
• Deposit: upon signature (or no later than first invoicing), a deposit equal to 3 × the monthly HaaS fee is invoiced. The deposit is refunded or offset against the final invoice after all rented Equipment has been returned in accordance with this Schedule.
• Early termination: if the Customer cancels, reduces, decommissions or stops using a rented unit, or terminates its rental, before the end of the unit’s minimum rental period, the rental fees for the remainder of that minimum period become immediately due and payable as an agreed contractual commitment (not a penalty), and the unit is returned per this Schedule.
• […] De-installation and return shipping are at the Customer’s cost unless otherwise agreed. Unreturned or damaged units are invoiced at the then-current replacement price.

Schedule 3.4 — Rent-to-Own model (extract). Early termination before the end of a unit’s Rental Term is governed by the acceleration terms of Schedule 3.3; in that case ownership does not transfer and the unit is returned.

3.6(h) VemMaps (extract). VemMaps Complete carries a minimum term of 36 months per Location; termination of a Location before the end of its minimum term follows Clause 7, and the fees for the remainder of the minimum term remain due.

Contact

Support: support@vemcogroup.com · General: contact@vemcogroup.com · +45 76 22 11 46

Source: Vemco Group A/S Online Subscription Terms, Version 1.29, 2026. In case of any difference, the full Terms of Service prevail.