Descripción
Vemco Annual Maintenance Contract (AMC) Support
Overview
The VemCount Annual Maintenance Contract (AMC) is an optional extended support pr sensor/location and maintenance package designed to ensure your sensors and system continues running at peak performance. It provides extended technical assistance, proactive monitoring, and guaranteed service response — helping you maximise uptime, maintain data accuracy, and ensure full operational reliability across your people-counting and analytics infrastructure.
What’s Included in AMC Support
The AMC provides comprehensive coverage and enhanced support beyond the standard software licence:
1. Priority Technical Support
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Direct access to Vemco Group’s certified support engineers.
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Priority ticket handling with guaranteed response and resolution times.
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Support via email, phone, and remote session during business hours (or 24/7 for Premium AMC).
2. System Health Monitoring
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Continuous monitoring of sensor performance, uptime, and data synchronization.
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Automatic notifications and proactive troubleshooting to prevent downtime.
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Performance reports detailing connectivity, calibration, and operational status.
3. Software & Firmware Maintenance
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Regular updates to ensure your system benefits from the latest features, improvements, and security patches.
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Firmware upgrades for supported sensors (upon approval and compatibility check).
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Assistance with feature optimisation and system tuning to enhance analytics accuracy.
4. Remote Troubleshooting & Assistance
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Remote diagnosis and correction of configuration issues or sensor communication errors.
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Guided calibration and validation support after relocation or layout changes.
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Log review and remote corrective actions to minimise on-site interventions.
5. Preventive Maintenance
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Automatic accuracy health checks of installed sensors and network connectivity.
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Yearly Recalibration and fine-tuning based on real-world occupancy conditions.
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Recommended for sites with high footfall or frequent layout changes (malls, airports, etc.).
6. Training & Knowledge Transfer
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Refresher training for new staff or updated features within the VemCount platform.
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Access to updated product documentation and tutorials.